The plug-in vehicle grant portal is not for retail customers. Customers receive the grant as a discount at point of purchase. Dealers and manufacturers are responsible for submitting, updating, and managing grant claims through the secure portal.

1) Before logging in: what you must have ready

Before accessing the portal or creating an order, dealers should review the relevant eligibility and application guidance for the specific grant type (car, van, truck, taxi, motorcycle, or wheelchair accessible vehicle).

• Your dealership reference number (required to raise new orders)
• Grant application number or in-house reference (to search existing orders)
• Customer name or vehicle registration number (VRM) for lookups

Access to the portal requires a browser with JavaScript enabled.

2) First-time access: setting up portal accounts

Manufacturers new to the scheme must email OZEV to request portal credentials and define user permissions. New dealerships should coordinate directly with their manufacturer to have access created.

• Usernames are individual email addresses (shared accounts are not permitted)
• There is no limit to the number of admin users per dealer account
• Each user account can only be linked to one dealer account

3) Before entering a grant application

Dealers must confirm compliance before raising an order:

• The end customer has not exceeded grant limits
• For multistage builds (route 2), required DVLA forms are already submitted
• For wheelchair accessible vehicles, conversion details are registered with DVLA

Up to 10 vehicles can be included in one application. If one vehicle is cancelled, the entire application is cancelled.

4) Starting a new grant application

From the vehicle dashboard, select Start new grant application and enter:

• Transaction type (cash, finance, lease, Motability)
• Type of sale (private, business, fleet, sole trader, demonstrator)
• End customer details (must be the vehicle recipient, not the lease company)
• Vehicle details, expected delivery date, and final purchase price

5) Updating an application as the order progresses

Dealers must keep applications up to date throughout delivery and registration. Required updates may include:

• Vehicle Identification Number (VIN)
• Vehicle Registration Mark (VRM)
• Date of first registration
• Actual delivery date
• Taxi licence number (for taxis only)

Demonstrator vehicles should be clearly marked as such within the order.

6) Understanding order statuses (and why they matter)

7) Payment, audits, and reconciliations

At month-end, OZEV reconciles orders with manufacturers. Discrepancies may push orders back to earlier statuses for correction.

• Invoices selected for audit must be emailed within 28 days
• Audit outcomes may be approved or rejected with required corrective actions
• Payments are processed after successful validation and audit completion

8) Support, lockouts, and escalation