OZEV electric vehicle chargepoint grants can only be claimed by OZEV-authorised installers. Customers cannot claim directly; installers submit claims on their behalf after completing compliant installations.

1) Your responsibilities as an authorised installer

OZEV places clear responsibilities on authorised installers. You must:

• Help customers understand whether they meet grant eligibility criteria
• Only install chargepoint models that are eligible under the relevant scheme
• Test all installed chargepoints to ensure safety and correct operation
• Upload complete and accurate documentation to support each claim
• Issue one invoice per application and deduct the grant correctly
• Not charge customers for the grant in advance of a successful claim
• Accept regular email updates from OZEV on grant changes and requirements

2) Becoming an OZEV-authorised installer

Installers must apply through the official authorised installer application process. Once approved, OZEV issues written confirmation of authorisation, enabling you to:

• Offer grant-supported installations to customers
• Access the claims management portal
• Submit and monitor grant claims

Without authorisation, you cannot legally submit grant claims on a customer’s behalf.

3) Grants available to your customers

As an installer, you may work across multiple grant schemes, including:

• Chargepoint grant for renters and flat owners
• Chargepoint grant for households with on-street parking
• Chargepoint and infrastructure grant for business staff and fleet car parks
• Chargepoint and infrastructure grant for landlords (including residential car parks)
• Workplace Charging Scheme (WCS)
• Workplace Charging Scheme for state-funded education institutions

4) Overview of the grant process (installer view)

Renters and flat owners

1. Customer requests a quote
2. You submit an eligibility check
3. Eligibility is confirmed
4. You install the eligible chargepoint
5. You submit the claim with photos and documentation
6. If approved, the grant is paid to you

On-street parking grant

1. Customer applies directly
2. Eligibility and terms are issued to the customer
3. You install the chargepoint (and ensure a cross-pavement solution exists)
4. You submit the claim, invoice and supporting information

Business staff, fleet car parks and landlords

1. Customer applies via the portal
2. You install chargepoints and/or infrastructure
3. You submit the claim through the portal

5) Chargepoint and infrastructure specifications

All installations must comply with OZEV technical specifications. Claims will be rejected if:

• The installed model is not on the OZEV eligible equipment list
• Model names or serial numbers do not match the approved list
• Required documentation or photos are missing or unclear

6) Using the claims management portal

The claims portal allows installers to create and monitor claims for:

• Renters and flat owners
• Business staff and fleet car parks
• Landlords (residential and commercial car parks)

To submit a claim, installers must provide:

• Chargepoint make and model (as listed by OZEV)
• Serial numbers
• Clear installation photos showing location and equipment
• A compliant invoice
• A car park diagram where required

7) Additional photo evidence for infrastructure grants

For staff & fleets and residential landlord infrastructure grants, additional evidence is required, including:

• Electrical equipment installed to support current and future chargepoints
• Connection locations and cable routes for future chargepoints
• In-progress images where cabling will be covered
• Wide images of the full car park and property

All photos must be clearly labelled and directly support the statements made in the claim.

8) Support, technical issues and fraud reporting