Why design matters

With the UK committed to net zero transport emissions by 2050 and all new vehicles to be zero emission by 2035, the accessibility and usability of charging infrastructure play a central role in supporting uptake.

Good design not only encourages EV adoption but also improves safety, accessibility for diverse users, and lifetime value of installations.

1. User experience and interface

• Recognisability: Chargepoints should be visually clear and identifiable in varied environments without causing light pollution.
• Status indication: Visual signals indicating availability and operational state should be intuitive.
• Online status information: Remote visibility of chargepoint health and availability enhances confidence.
• Clear instructions: User guidance on initiating charging, payment, and progress feedback should be easy to read in all conditions.
• Payment options: Support for multiple non-proprietary payment methods — including straightforward pricing in pence per kWh — improves accessibility. :

2. Cable and socket ergonomics

• Tethered vs untethered: Consider whether cables are fixed or user-supplied depending on site type and user needs.
• Cable storage: Retractable or protected cable management can reduce trip hazards and vandalism.
• Accessibility: Socket heights and plug ergonomic design should accommodate wheelchair users and a range of physical abilities.

3. Location, height, and safety

• Chargepoints and controls should be positioned at heights accessible to all users, including those with mobility limitations.
• Allocation of space around the chargepoint for safe approach, connection, and movement is critical.
• Lighting and site navigation aids improve safety and usability at night.

4. Durability, maintenance, and reliability

• Design for high uptime — minimum targeted availability is 99 % annually to build user trust.
• Choose robust materials and construction that facilitate routine servicing and repair.
• Modular designs that allow upgrades or replacement of components extend useful life.

5. Environmental and lifecycle considerations

• Where feasible, source materials and components from sustainable, ethical supply chains.
• Design installations to minimise ecological disruption during installation.
• Plan for recycling or reuse at end of life to maximise the environmental benefit of chargepoint infrastructure.